Terms of Sales

Terms of Sales

This document fully and exclusively defines the general conditions of sale that apply to the contractual relationship between Le Taste du Naturel and its CUSTOMER.
Website: legoutdunaturel.com
These conditions exclusively govern the sales offered on legoutdunaturel.com
They are made available to each buyer on the legoutdunaturel.com site to enable them to place an order. Consequently, the fact of placing an order implies the buyer’s full and unreserved acceptance of these general conditions of sale.

1. Price

The prices of our products are indicated net to be paid in Euro, excluding shipping costs. (VAT not applicable, according to article 293 B of the CGI)
All orders show the price of each product as well as the costs (packaging, transport) inherent in this order. All orders, whatever their origin, are payable in euros.
The taste of the natural reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the recording of the orders subject to availability on that date and their effective payment.
The transfer of ownership of the products ordered takes place only after receipt of the full amount of the order by Le Taste du Naturel.
The taste of the natural can offer its customers specific promotions. Promotions are offered on fixed dates and on limited stocks.
The products remain the property of The Taste of the Natural until full collection of the price thereof.

2. Order

2.1.- Provision of personal information:
The information provided by the buyer when ordering is binding on him. In the event of an error or incomplete mention in the wording of the recipient’s contact details, Le gout du naturel cannot be held responsible for the impossibility of making the delivery within the time limits indicated when ordering.
2.2. In case of dispute :
Le Taste du Naturel reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. In the event of an ongoing dispute and excluding payment – such as late delivery, quality of the product delivered, etc. The Taste for Naturalness may need to review with the customer the conditions for processing a new order.

3. Validation

When you click on the “Validate” button after the ordering process, you declare to accept this one as well as the entirety of these General Conditions of Sale fully and without reserve. The data recorded by Le Taste du Naturel constitute proof of all transactions between Le Taste du Naturel and its customers.
Any arrangement or special clause of the buyer which does not comply with these general conditions of sale is only binding on the seller if he has accepted it in writing.

4. Payment method

Two fully secure independent payment methods are available to our customers.

Payment by credit card. Secure payment with Crédit Agricole via the secure Paybox platform. When you enter your bank details, you are directly linked to the Crédit Agricole server, the transmission of your personal information and your bank data is completely secure thanks to the SSL (Secure Socket Layer) encryption process. The padlock symbol that appears at the top of the screen at the time of payment is the guarantee. This encryption allows us to ensure a high level of security for your banking transactions. The taste of the natural therefore does not know your credit card number and it is not stored on its server. Under no circumstances will your information be disseminated to third parties.
Payment by bank transfer.
Payment by bank check. (Only if your bank is located in France)

5. Availability

5.1. Shipping periods:
Shipments take place all year round depending on the date of arrival of orders, subject to technical possibilities, weather conditions within the limits of available stocks.
5.2. Missing items:
The seller reserves the right to replace missing items with items of at least equivalent quality and of the same price. The seller reserves the right to cancel all orders following one or more health problems that may occur during production. In this case the buyer would be reimbursed for the full amount of his order. If the purchaser withdraws within 14 days of delivery, these replacement products will be refunded to the purchaser.

6. Shipping

6.1. All our products are shipped at the buyer’s risk.

6.2. Delivery delay

The average delivery times observed for available items are 3 to 5 working days from receipt of payment. For some products the lead times may be longer. In this case the delivery time is indicated in the description of the product in question.

You have three possible delivery methods:

  • Post, colissimo without signature 48 to 72 hours. WARNING❗ Do not use for swarms otherwise your order will be systematically canceled. Allow 1 to 2 additional days for the processing and preparation of your order.
  • Colissimo post at the post office, Pickup point or Pickup locker. WARNING❗ Do not use for swarms otherwise your order will be systematically canceled. Allow 1 to 2 additional days for the processing and preparation of your order.
  • Mondial Relay (Pick up at relay point). WARNING option not recommended for mycelium) ❗ Average time of 3 working days for delivery to Point Relais® in metropolitan France. Allow 1 to 2 additional days for the processing and preparation of your order. Do not use for swarms or queens otherwise your order will be systematically canceled ❗
  • Chronopost, recommended delivery option for mycelium products as well as for the shipment of your virgin queens. Next day delivery before 1 p.m. Allow 1 to 2 days more for the processing of your order. Warning❗ Do not use for swarms otherwise your order will be systematically canceled❗

Failure to comply with the delivery recommendations releases the responsibility of Le Taste du Naturel.

In the interests of the buyer, our shipments may be delayed from the date indicated when ordering depending on weather conditions or information on disturbances on the postal network.
Orders are shipped in the order in which they are received and while stocks last.
The details given as to delivery times are only indicative. No refusal of shipment is allowed for advance or delay in delivery, provided that delivery takes place within 15 days before or after the desired delivery date (excluding postal deadlines).
6.3. Delivery address :
The products are delivered to the delivery address you provided during the ordering process.
In the event of the recipient’s absence and the parcel being placed on hold, Le Taste du Naturel cannot be held responsible for the final quality of the delivery if the recipient is late in collecting his parcel from the departments concerned.
6.4. Deliveries on separate dates: When your order includes products of different varieties whose availability is not the same, your order will be sent to you in several packages on separate dates.
6.5. Shipping costs for mainland France:
The delivery costs are calculated automatically according to the delivery method you have chosen but also according to the weight of your package and are automatically added to the amount of your order before validation.

7. Guarantees granted by the seller

The items we sell are produced by specialists and under conditions that best ensure their recovery or performance. The taste of the natural can not be held responsible for the lack of performance of its products which can vary according to climatic conditions and use.
No dispute concerning the authenticity of the varieties can be made after the expiration of the first vegetative period allowing the error to be known. The guarantee of the authenticity of the varieties is limited to the choice of the seller, to the replacement of the plants concerned or to the reimbursement of the price invoiced at the time of shipment. The buyer cannot claim to be compensated for other reasons and in particular for loss of profit or processing costs.
With regard to other products, any dispute must be made within 15 days of receipt of the goods. Opened products that have suffered damage cannot be returned or exchanged.

8. Cancellation, modification, withdrawal

8.1. Cancellation before delivery:
For any cancellation or modification request for an order before it is shipped, contact Customer Service by email: contact@legoutdunaturel.com
If the order is for perishable items and is already being dispatched, Le Taste du Naturel reserves the right to refuse the cancellation or modification of an order.
8.2. Right to retract :
The customer has a period of 14 clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of the cost of returning the product (s). . The deadline is 14 days from receipt of the products. When this period expires on a Saturday, a Sunday or a public holiday, it is extended until the first following working day.
This right of withdrawal does not apply to perishable products, which are liable to deteriorate rapidly.
In the event of a withdrawal concerning a replacement product, the return costs incurred will be borne by the seller.
Any risk associated with the return of the product is the responsibility of the user.
8.3. Complaints for damaged packages:
Any complaint concerning the number and condition of packages must be notified to the carrier himself at the time of delivery (transport slip). For a parcel distributed by the Post Office, file your complaint with your post office. In both cases, the complaint must be communicated to us by email within 14 days at: contact@legoutdunaturel.com accompanied by photos of the package.
All complaints, requests for exchange or refund must be made by email to contact@legoutdunaturel.com within 14 days.
For any complaint, we ask you for photos attesting to their condition.
8.4. Refund or replacement terms:
In the event of withdrawal or justified complaint, the buyer has the choice to be reimbursed for the price or to request the replacement of the goods (credit note).
Credits are valid for 12 months from their date of issue; you can use them by email: contact@legoutdunaturel.com by ordering by purchase order, mentioning your credit balance and subtracting it from your payment. You can also request a refund (in this case, return your credit note by email or post with the mention refund)

9. Bill

It is in your package, and only mentions the items delivered. If the delivery is made in several times, you will have several invoices for the same order. In the event of payment to order, disregard the payment request form. If an item cannot be delivered, the new delivery time will be indicated on the document; otherwise the corresponding credit will be attached to your package.

10. Responsibility

The products offered comply with current French legislation.
The photographs and texts reproduced on legoutdunaturel.com and illustrating the products presented are as faithful as possible to the products that will be sent to you.
The taste of the natural cannot be held responsible for minor differences (difference in color, size, etc.).
Le gout du naturel cannot be held responsible for non-performance of the contract concluded in the event of an unforeseeable and insurmountable event of a third party to the contract (disruption, total or partial strike in particular of the postal services and / or means of transport, flooding , natural disaster …) or fault of the customer.
Le Taste du Naturel cannot be held responsible for any indirect damage which may arise from the purchase of the products.

11. Applicable law for disputes

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company, Le gout du naturel, has set up a consumer mediation system. The mediation entity selected is: CNPM – MEDIATION – CONSUMPTION. In the event of a dispute, you can file your complaint on its site: http://cnpm-mediation-consommation.eu or by post by writing to CNPM – MEDIATION – CONSOMMATION – 27 Avenue de la Liberation 42400 SAINT-CHAMOND

This agreement is subject to French law. The language of this contract is French.
In the event of a dispute, only the courts of the jurisdiction of Douai (France) will be competent.

12. Intellectual property rights

This site and all its elements therein (brand, drawings, logos, models, graphics, photos, etc.) as well as their compilation and formatting are the property of Le gout du naturel. The user is therefore forbidden to distribute or reproduce the site, in whole or in part, or in any form whatsoever. The taste of the natural is the owner of the brand The taste of the natural regularly registered with the INPI and reserves the right to ask for damages and any other form of recourse in the event of infringement, in any form whatsoever, to its intellectual and industrial property rights.